🛒 ELITE ELEVEN® Australia – Order Policy
(Cancellations, Order Changes, Returns & Exchanges)
🚫 Order Cancellations
We understand that plans can change. If you need to cancel your order, please contact us as soon as possible.
Cancellation Requests
- Cancellation requests must be submitted within 24 hours of placing your order.
- Once an order has entered processing or has been dispatched, cancellations may no longer be possible.
Cancellation Fee
A $25 AUD administration and restocking fee may apply to approved cancellations to cover payment processing and handling costs.
Contact for Cancellations
Please include your order number to help us process your request quickly.
✏️ Order Changes
Need to update your size, colour, or shipping address?
Change Requests
- Requests must be submitted within 24 hours of placing your order.
- Once your order has entered fulfilment, changes cannot be guaranteed.
- We will make every reasonable effort to accommodate requested changes before dispatch.
Contact for Order Changes
Please provide your order number and the requested changes.
🔁 Returns & Exchanges
Customer satisfaction is important to us. If there is an issue with your order, we are here to help.
Eligible Returns & Exchanges
You may request a return or exchange within 30 days of delivery if:
✔ You received an incorrect item
✔ Your item arrived damaged or defective
✔ The product has a manufacturing fault
If the error was made by ELITE ELEVEN® Australia, we will cover the return shipping costs where applicable.
📦 Return Conditions
To be eligible for a return or exchange, items must:
- Be unworn, unwashed, and unused
- Have all original tags attached
- Be returned in their original packaging
- Show no signs of wear, damage, or alteration
Items that do not meet these conditions may be rejected.
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error or a faulty product.
- We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
⚠️ Additional Information
Limited Edition & Exclusive Releases
Exchanges and replacements for limited-edition products are subject to stock availability and cannot be guaranteed.
Final Sale Items
Products marked as Final Sale, clearance items, gift cards, and selected promotional products are not eligible for return or exchange unless faulty under Australian Consumer Law.
Fraud Prevention
For security and fraud-prevention purposes, certain approved returns may be issued as store credit rather than a refund.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL). Customers are entitled to applicable remedies for products that fail to meet consumer guarantees.
💬 Need Assistance?
Our customer support team is available to assist with cancellations, order updates, returns, and general enquiries.
📧 Email: support@eliteeleven.au
We aim to respond to all enquiries as quickly as possible and appreciate your patience during busy periods.